Privacy policy

Generally, we use your Personal Information for administrative purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. In the event there is hotel interruption which shall include but not limited to change of hotel, we will notify you via email, telephone call or SMS, based on the Personal Information which you provided to us at the point of reservation through our Website, call centre, or sales counter. In addition to this, your Personal Information will be used for the purposes of accounting (billing and auditing), check-in, refund, custom control, safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.

Severals is committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. Severals constantly reviews their systems and data to ensure the best possible service to their customers.

1. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

2. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

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